Shipping & Tracking

As soon as you place an order, it is sent directly to our fulfillment system so processing can begin right away. Our warehouse team carefully handles every item: we pick, inspect, and pack each shipment following strict quality standards before it leaves our facility. For standard ground shipping, there is a brief preparation period before the package is handed over to the delivery service. Once dispatched, delivery speed depends on where it is going — nearby areas arrive sooner, while longer distances take a little more time. Total delivery time includes both our internal processing and the carrier’s transit, giving you a reliable but flexible estimate of when to expect your order.

We offer free ground shipping on every purchase, so you never see extra delivery fees at checkout. This is part of our effort to make shopping simple and transparent. By including shipping in the price, we streamline the process and let you focus on choosing what you want, without worrying about unexpected costs added at the end.

Once your order is confirmed, it moves straight into processing. Because we work quickly to get items ready, we generally cannot make changes or cancel orders after this point. This includes updates to your shipping address, billing information, product choices, or delivery instructions. If after receiving your order you find it does not meet your expectations, you can use our return process as outlined in our policy. Eligible items may be sent back for a refund, and return shipping costs for online purchases are usually covered under our standard program — so you can shop with confidence.

We also ship internationally to many countries around the world, and we are always expanding our reach through new logistics partnerships. International delivery times vary based on the destination country, customs procedures, and local delivery services. Whenever possible, duties, taxes, and import fees are calculated and shown to you during checkout, so you know the full cost upfront and avoid surprises when your package arrives. We are constantly working to make international shipping faster and available to more places.

If it looks like something is missing from your order, please first check your confirmation email. Sometimes an item may go out of stock between when you order and when we pack it. If that happens, we will note it in your confirmation, and you will not be charged for that product. If you still have questions or need help, you can reach our support team at support@vuori.com — a representative will review your order and help resolve any concerns.